All items come with a 2-month warranty from the date of delivery. We will cover any cost occurred due to product quality issue.
United States(excluding Alaska, Hawaii, Puerto Rico, and Guam). We do not deliver to FPO, APO, and PO Box addresses.
We use UPS ground, fedEx to ship your orders. Each shipping method will be based on the size and quantity of the items ordered.
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
Please send the cancel request to firstname.lastname@example.org or Contact Us on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we may request that you pay the package interception fee.
We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our Return Policy to make sure your order is eligible for returning. And then please Contact Us or email us at : email@example.com to process it.
Please refer to our Return Policy to make sure your order is eligible for returning. And then please Contact Us or email us at : firstname.lastname@example.org to process it.
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your order number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
Please send the photos of any damaged itemwith the valid order information to Contact Us. Our customer service team will respond to you within 24 hours and help you resolve any problems.
If you are unable to finish the payment by credit card, alternatively we suggest using a bank debt card or Paypal to finish the order.
There will be no invoice in your package. If you want to request for an invoice, please Contact Us or email us at : email@example.com to get it.
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to firstname.lastname@example.org or Contact Us and we will issue you the refund in two business days.
You can Contact Us! We will be happy to assist you.