60 Days warranty for defective items(excluding items damaged or misused after receipt, and problems caused by logistics).WE DO NOT REPLACE OR REFUND ITEMS WITH AN EXPIRED WARRANTY. All warrantees begin from the date the product is received. Please contact us at firstname.lastname@example.org if you need any help.
All our items are oversized furniture, with this in mind, please refer to our cancellation policy below:
Note: If you want to cancel your order when it's in delivey, there will be an extra charge of package interception fee($18 per box) required by shipping carrier UPS or FedEx.
Erommy will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return or refund.
Non-quality related returns:
If you paid and decided that you don’t want the item, or you purchased the item in error, the return shipping fee would not be covered in refund and there will be 20% restocking fees.
We don't process return requests caused by subjective assembly issues(hard to assemble, fail to assemble etc.) unless you provide any clear evidence/pictures to confirm the item is defective. We solve customer cases based on the objective reasons.
For the products with multiple boxes, if one box get damaged, and you want to return the whole set, the return shipping fee would not be covered in refund for the boxes in good condition and there will be 20% restocking fees needs to be charged for them.
How To Return & Refund
Return & Exchange Conditions
We are not liable for these issues:
Erommy reserves the right to void refund or return that shows signs of modification, abuse or damage beyond "normal usage", as deemed by our professionals.
If you leave a wrong address or want to change address, please contact us to change it before it’s shipped. The address cannot be changed once it’s shipped.
Erommy won't take responsibility for the lost packages caused by the wrong shipping addresses on the orders provided by the customers.
We do not offer an exchange service for any products at this time. Because all items are oversized, inconvenient to exchange. Please make sure you’ve read all the important info.(including size, color etc.) on product page before place order. Erommy provides 2 solutions if you bought the wrong item:
Contact Us with the pictures of product,SKU on the box, barcode label & tracking number label on the box. We will offer you 2 options:
*Choose to keep the wrong item with a discounted price offered by our customer care team. Or request us to send you the correct item that you have ordered.
*Send the wrong item back to exchange the correct item or request a full refund. After the item is delivered to UPS or FedEx, you can contact us for the replacement or the full refund if the return tracking number shows any further status of the shipment.
Upon the receipt of the item, if you find the item is damaged or manufacturing defect, Contact Us immediately with pictures of the damaged item, the sku, barcode label and tracking number label on boxes. Once the issue is confirmed, we will either send you a replacement, issue you partial or full refund depending on the damage status of the item.
1. When the shipping address provided by customers is correct
If you haven't got the item by the expected delivery date on tracking info., look around, check it with your neighbors and contact the shipping carrier first. After that, if the package still doesn’t show up, please Contact us with your order ID and tracking number, we would file a lost package claim against the shipping carrier to investigate it. It'll take a week or so to get the result from the shipping company. Please wait patiently during that period, we would take a resonable measure to have it settled.
2. When the shipping address provided by customer is wrong
Erommy won't take responsibilty for the lost orders caused by customers who left wrong address on their orders.
Sometimes the price will be adjusted according to the fluctuation of the market price. Request for refund of price difference is not allowed. Hope for your understanding.