We offer free shipping to nearly the entire US, but some remote areas are not yet available. If you have doubts about whether your delivery address is valid, please feel free to contact us: service@erommy.com
You may return most new, unopened items within 60 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you paid and decided that you don’t want the item, or you purchased the item in error, the return shipping fee would not be covered in refund and there will be 20% restocking fees.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Our 13'x13' outdoor large dog kennel provides your pet with a safe and enjoyable play area. The spacious 169 sq. ft. interior gives large room to play comfortably, while the innovative 360-degree rotating feeder with height-adjustable stainless steel bowls allows convenient feeding without opening the door. Featuring a durable galvanized steel frame and sun-resistant PE cover, this dog kennel is suitable for all weather conditions. Its heavy-duty construction withstands sun and rain while ensuring proper ventilation. Your pet will benefit from the healthy eating position provided by the adjustable feeder and ample space to rest and play, which is ideal for keeping large dogs safe and comfortable in your backyard.
Premium Rustproof Enclosure: Built with thickened galvanized steel pipes and durable reinforced wire mesh, this heavy duty outdoor dog kennel provides lasting protection for your pet.Unlike ordinary kennels that sag over time, this robust enclosure maintains its shape and security season after season, offering superior strength that stands up to weather and wear.
Full-Cover Canopy Design: This heavy-duty 180G PE fabric cover provides durable all-weather protection for outside dog kennels. The waterproof and UV-resistant material resists tearing and fading for long-lasting use. Its innovative silver-gray design reflects sunlight to reduce heat absorption, keeping your dog cool and comfortable.
360° Rotating Feeder: Perfect for safe and convenient outdoor feeding, this feeder features a 360-degree rotating door that allows you to feed your dog from any angle without opening the kennel. The height-adjustable design accommodates dogs of all sizes for comfortable eating. It includes two durable 6.7-inch stainless steel bowls that resist rust and promote hygiene.
Secure Locking Doors: Keep pets safe with lockable doors that deter predators. This rugged outdoor kennel for dogs requires proper tightening during setup for secure, gap-free containment. Heavy-duty construction withstands outdoor elements while protecting your dog.
Spacious Space for Active Pets: This 13'x13'x6.3' retriever dog kennel gives your dog ample room to walk, play, and stretch freely, which is critical for their physical and mental wellbeing. The generous dimensions ensure even large breeds can play and rest comfortably.
Submit a return request at Contact Us to Customer Service within 60 days of receiving your order. Please include the reason for return and photographs for verification.
Once your request is approved, you will received a return address needed to be included on your return label. Please send your item(s) via local post within 10 days and send us the return tracking info.
When warehouse receives the returned package, the item(s) will be inspected to ensure it is in the original condition or has the issues stated in the return request.
Once confirmed, the refund will be credited back to the original payment method within 6-10 days (processing time depends on the payment method). That the return shipping fee will be refunded or not depends on the return reason(quality or non-quality issue).
Return & Exchange Conditions
Items returned without our authorization will not be accepted. The time frame for return/exchange must not exceed 60 days from the time when the original order is received.
The item must be unassembled, unused, unwashed, unaltered, undamaged and with the original tags attached.
The item being returned must be in the original condition. Please retain the original package for returns. otherwise we reserve the right to reasonably refuse any return.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
Total Delivery Time = Handling Time + Shipping Time
If your order contains multiple boxes, they will be shipped seperately.
Handling Time: 1-2 Business Days
Shipping Time: 5-6 Business Days
Shipping Costs & Tax
Free Standard Shipping on all items.
The California state sales tax rate is 7.25%. This rate is made up of a base rate of 6%, plus California adds a mandatory local rate of 1.25% that goes directly to city and county tax officials. Depending on local sales tax jurisdictions, the total tax rate can be as high as 10.25%. No sales tax on any delivery outside the State of California.
Shipping Locations
Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. We do not deliver to FPO, APO, and PO Box addresses.
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